Satisfaction Analytics

Zonka Feedback

The Enterprise Feedback Management Platform that works.

An omnichannel customer experience platform for measuring CSAT, NPS, and CES across various touchpoints.

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Satismeter

Customer feedback surveys for the whole user journey.

A customer feedback tool focused on in-app surveys for SaaS businesses.

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Birdeye

The all-in-one Experience Marketing platform.

A platform for reputation management, customer messaging, and collecting feedback through reviews and surveys.

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Refiner

The Survey Platform for SaaS.

A specialized survey tool for B2B SaaS companies to run CSAT, NPS, and other surveys in-app.

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Delighted

The fastest and easiest way to gather actionable feedback.

A self-serve experience management platform focused on simplicity for collecting CSAT, NPS, and CES feedback.

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AskNicely

The Frontline Success Platform.

A customer experience platform designed to improve frontline team performance using customer feedback.

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Survicate

The most effortless survey software.

A versatile customer feedback tool for running targeted surveys across websites, emails, and mobile apps.

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InMoment

The leader in improving experiences.

An enterprise-level customer experience (CX) and feedback management platform.

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Jotform

Easy-to-use online form builder for every business.

A powerful and flexible online form builder with a vast template library and extensive customization options.

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SurveyMonkey

Powering curious individuals and organizations to measure, benchmark, and act on the opinions that drive success.

A popular online survey tool for creating, sharing, and analyzing surveys for various purposes, including CSAT.

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Nicereply

The #1 CSAT, NPS & CES survey tool for support teams.

A specialized feedback tool for measuring agent performance and satisfaction with customer support.

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Podium

The messaging platform for local businesses.

A platform that helps local businesses manage online reviews, text message marketing, and webchat.

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Typeform

Create forms, surveys, and quizzes that people enjoy answering.

An online form builder known for its engaging, one-question-at-a-time interface and design focus.

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GetFeedback

The #1 rated customer feedback solution for Salesforce.

A customer experience platform by Momentive (makers of SurveyMonkey) designed for deep integration with Salesforce.

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QuestionPro

Survey Software, Enterprise Survey Software.

A comprehensive online survey software for research, customer experience, and employee experience.

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Medallia

The Leader in Experience Management.

An enterprise-grade platform for capturing and analyzing customer and employee experience signals.

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Pendo

Software that makes your software better.

A product experience platform that combines product analytics with in-app guides and feedback tools.

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Qualtrics CustomerXM

The leader in experience management.

An enterprise-grade platform for managing customer, employee, product, and brand experiences.

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SurveySparrow

Turn surveys into conversations.

An omnichannel experience management platform that uses conversational surveys to improve response rates.

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HubSpot Service Hub

Connected Customer Service Software.

A customer service platform with integrated tools for CSAT, NPS, and CES surveys tied to the HubSpot CRM.

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Zendesk

Champions of customer service.

A customer service platform that includes built-in tools for collecting CSAT, NPS, and CES feedback.

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Hotjar

Understand how users behave on your site, what they need, and how they feel, fast.

A product experience insights platform that combines user behavior analytics with feedback tools like surveys.

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Forsta

The new frontier of Experience and Research Technology.

A comprehensive platform for market research, customer experience, and employee experience.

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