AskNicely
The Frontline Success Platform.
Overview
AskNicely is a customer experience platform that helps businesses improve their service delivery by empowering frontline teams with real-time customer feedback. It uses NPS as a core metric and provides tools for coaching, recognition, and action based on customer feedback.
✨ Key Features
- NPS, CSAT, and CES surveys
- Email, SMS, and web/in-app surveys
- Real-time feedback and dashboards
- Automated workflows and responses
- Frontline coaching and recognition tools
- Text analytics
- Case management
🎯 Key Differentiators
- Focus on real-time feedback and action
- Tools for coaching and motivating frontline employees
- Proactive approach to customer experience management
Unique Value: Empowers businesses to proactively manage the customer experience by capturing real-time feedback and equipping frontline teams to act on it.
🎯 Use Cases (5)
✅ Best For
- Empowering frontline teams with real-time NPS feedback
- Automating coaching and recognition based on customer feedback
💡 Check With Vendor
Verify these considerations match your specific requirements:
- In-depth market research
🏆 Alternatives
Focuses more on the operational side of customer experience, such as employee coaching, compared to platforms that are purely for review collection.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Paid Plans tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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