UserTesting
The Human Insight Platform.
Overview
UserTesting is a human insight platform that enables you to see, hear, and talk to your customers as they engage with your products, apps, and messaging. It provides on-demand access to a global panel of users, allowing you to get fast feedback and make customer-centric decisions.
✨ Key Features
- Video-based user feedback
- Access to a global user panel
- Unmoderated and moderated testing
- Highlight reels and transcripts
- Sentiment analysis
- Surveys and written feedback
🎯 Key Differentiators
- Large, diverse panel of testers available on-demand.
- Fast turnaround time for getting feedback.
- Comprehensive platform with a wide range of testing capabilities.
Unique Value: Provides fast, direct access to the voice of the customer, enabling businesses to build better products and experiences based on human insight.
🎯 Use Cases (4)
✅ Best For
- Improving product design by identifying and fixing usability issues found in user tests
- Increasing conversion rates by testing and optimizing website copy and calls-to-action
- Making more confident product decisions by getting feedback from target users
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Quantitative website analytics
- A/B testing and personalization
🏆 Alternatives
Offers a larger and more established panel of testers compared to many newer competitors, providing faster results for a broader range of demographic needs.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Advanced tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
🔄 Similar Tools in CRO Analytics
Hotjar
Provides behavior analytics and feedback data to help you understand your users....
VWO
An A/B testing and conversion rate optimization platform for businesses of all sizes....
Optimizely
An enterprise-level experimentation and personalization platform....
Google Analytics
A web analytics service that tracks and reports website traffic....
Mixpanel
A product analytics platform that helps you understand how users interact with your product....
Crazy Egg
Provides heatmaps, session recordings, and A/B testing to optimize your website....