Text Request
The Business Texting Platform Built to Help You Grow.
Overview
Text Request is a versatile business texting platform that allows organizations to send and receive SMS and MMS messages from their existing business phone numbers. They offer a specific HIPAA-compliant plan for healthcare, enabling practices to securely communicate with patients for appointment reminders, scheduling, and general queries.
✨ Key Features
- Two-Way Texting from Landline Numbers
- Mass Texting (BCC Group Messaging)
- Appointment Reminders
- Secure Text-to-Pay
- Website Chat Widget
- Signed Business Associate Agreement (BAA)
🎯 Key Differentiators
- Focus on text-enabling existing business landlines
- Simple, easy-to-use interface
- Strong customer support
Unique Value: Makes it simple and affordable for healthcare practices to use their existing phone number for HIPAA-compliant patient texting, improving communication and efficiency.
🎯 Use Cases (5)
✅ Best For
- Reducing no-shows through text reminders
- Decreasing phone call volume by handling inquiries via text
- Speeding up collections with text-based payments
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Internal clinical team collaboration
- Sharing detailed PHI that requires a secure patient portal
- Deep integration with EHR systems for automated workflows
🏆 Alternatives
While not a full-fledged patient engagement platform, it offers a very focused and easy-to-implement solution for practices that primarily want to add texting capabilities.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tiers tier)
🔒 Compliance & Security
💰 Pricing
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