SmileBack
Customer Service Feedback For MSPs.
Overview
SmileBack, now part of ConnectWise, is a customer feedback system designed specifically for MSPs and focused exclusively on customer satisfaction. It offers CSAT, NPS, and project survey reporting tools to help MSPs gather abundant, actionable feedback, improve customer retention, and market to new opportunities. The platform is known for its high survey response rates and seamless integration with popular PSA tools.
✨ Key Features
- One-Click CSAT Surveys
- NPS Surveys
- Project Surveys
- Real-Time Feedback Notifications
- Customizable Surveys
- Dashboards and Reporting
- Website Testimonial Widgets
🎯 Key Differentiators
- Specifically designed for MSPs and their workflows.
- Extremely high survey response rates.
- Deep integration with ConnectWise and other PSA platforms.
Unique Value: SmileBack provides MSPs with an incredibly easy way to capture a high volume of genuine customer feedback, enabling them to improve service, retain clients, and grow their business.
🎯 Use Cases (4)
✅ Best For
- Dramatically increased survey response rates.
- Actionable insights to improve service delivery.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not in the IT service industry, as the platform is tailored for MSPs.
🏆 Alternatives
Compared to general-purpose survey tools, SmileBack's focus on the MSP workflow and its seamless PSA integrations make it a more efficient and effective solution for IT service providers.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (NA tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
📊 Market Info
Customers: NA
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