SAP S/4HANA Advanced Returns Management
Streamline end-to-end return processes across various business scenarios.
Overview
SAP Advanced Returns Management (ARM) is a component of SAP S/4HANA designed to provide a comprehensive and automated solution for handling all types of product returns. It integrates returns processing with logistics, quality management, and finance, allowing businesses to manage the entire lifecycle of a return, from creation of the return order to inspection, disposition, and final settlement (credit memo or replacement).
✨ Key Features
- Unified processing for customer, supplier, and stock transfer returns
- Automated document generation (return orders, deliveries, credit memos)
- Integration with Quality Management (QM) for inspections
- Integration with Extended Warehouse Management (EWM)
- Dynamic follow-up actions based on inspection results (e.g., return to stock, scrap, return to vendor)
- Enhanced visibility and tracking through SAP Fiori apps
🎯 Key Differentiators
- Deep integration with all other SAP business processes (finance, logistics, manufacturing)
- Robust capabilities for handling complex B2B and internal returns scenarios
- Leverages the power of the core S/4HANA ERP system
Unique Value: Provides a fully integrated and automated returns management process within the core SAP ERP system, ensuring seamless data flow and process consistency across the entire enterprise.
🎯 Use Cases (4)
✅ Best For
- Streamlining returns for manufacturing and distribution companies using SAP
- Ensuring financial and logistical accuracy in the returns process
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses not using the SAP ecosystem
- Companies needing a simple, standalone e-commerce returns portal
🏆 Alternatives
Offers unparalleled integration with other enterprise functions for companies already invested in the SAP ecosystem, eliminating the need for third-party tools and complex integrations.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
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