Returnly
Smart returns for modern brands.
Overview
Returnly, now part of Affirm, is a returns management solution that focuses on turning returns into a positive customer experience and a revenue driver. Its flagship feature is 'Instant Credit,' which allows customers to receive a store credit to shop for a new item immediately after initiating a return, without waiting for the original item to be received and processed. This helps to retain revenue and improve customer satisfaction.
✨ Key Features
- Instant Credit for immediate repurchasing
- Branded, self-service returns portal
- Automated return processing and label generation
- Green returns and item-keep options
- In-store and mail-in return options
- Analytics on return reasons and product performance
🎯 Key Differentiators
- Instant Credit feature to drive repurchases
- Focus on financial services aspect of returns (now part of Affirm)
- Green returns options to reduce shipping costs and environmental impact
Unique Value: Enables customers to shop again immediately with instant credit, turning a potential refund into a new sale.
🎯 Use Cases (3)
✅ Best For
- Helping high-growth e-commerce brands increase sales from returns by offering instant credit.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that do not want to offer store credit or exchanges.
🏆 Alternatives
Offers a unique financial incentive (instant credit) that encourages immediate repurchasing, which is a key differentiator from other returns portals.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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