Press Ganey Quality
The leading partner in improving the human experience of care.
Overview
Press Ganey is a leader in healthcare experience management. While widely known for patient satisfaction surveys (HCAHPS), their platform also integrates clinical quality, safety, and employee engagement data. Their quality solutions help hospitals and health systems track performance on regulatory measures, identify areas for improvement, and understand the connections between patient experience and clinical outcomes. They acquired SPH Analytics to bolster their quality measurement capabilities for health plans.
✨ Key Features
- Patient Experience Surveys and Analytics (HCAHPS, CG-CAHPS)
- Clinical Quality and Safety Analytics
- Employee and Physician Engagement
- Payer Quality Measurement (HEDIS, Stars)
- Advisory and Consulting Services
🎯 Key Differentiators
- Market leadership and deep expertise in patient experience measurement
- Integrated platform combining experience, quality, and safety data
- Extensive benchmarking data from thousands of healthcare facilities
Unique Value: Provides a holistic view of the human experience of care by integrating patient, employee, and clinical data to drive meaningful improvement.
🎯 Use Cases (5)
✅ Best For
- Helping hospitals improve their HCAHPS scores
- Reducing patient safety incidents through data-driven interventions
- Providing health plans with data for HEDIS and Star Ratings
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations needing a real-time population health management platform
- Small practices looking for a MIPS reporting tool
🏆 Alternatives
Offers deeper expertise and more robust benchmarking in patient experience than general-purpose survey tools or clinically-focused analytics platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (All clients tier)
🔒 Compliance & Security
💰 Pricing
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