Natero by Freshworks
Customer success software for B2B SaaS.
Overview
Natero (now Freshworks Customer Success) helps B2B SaaS companies operationalize their customer success by combining predictive analytics, customer health scoring, and automated workflows. It aims to help teams manage more customers effectively and proactively address risks and opportunities.
✨ Key Features
- Customer Health Scoring
- Operationalized Workflows
- Big Data Analytics
- Real-time Alerts
- Customer 360
- Playbooks
🎯 Key Differentiators
- Strong analytics and data science foundation
- Integration into the broader Freshworks suite of products
- Predictive capabilities.
Unique Value: Provides a data-science-driven approach to customer success, fully integrated with a leading suite of business software.
🎯 Use Cases (4)
✅ Best For
- Integrating customer success data with support and sales data within the Freshworks ecosystem.
- Data-heavy analysis for mid-market companies.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies looking for a lightweight, standalone CS tool.
- Businesses not interested in the broader Freshworks platform.
🏆 Alternatives
Offers deeper analytical capabilities than many competitors, but is best suited for companies invested in the Freshworks ecosystem.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
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