Freshsuccess
Proactive Customer Success, Made Easy.
Overview
Freshsuccess (formerly Natero) is part of the Freshworks ecosystem. It provides a 360-degree view of customers by combining data from various sources. The platform offers tools for health scoring, alerts, task management, and automated communications to help CS teams manage their customers proactively.
✨ Key Features
- 360° Customer View
- Configurable Health Scores
- Proactive Alerts
- Task & Workflow Management
- Customer Communication Tools
- Reporting & Analytics
🎯 Key Differentiators
- Integration with the broader Freshworks ecosystem (Freshdesk, Freshsales)
- AI-powered predictive insights (Freddy AI)
- Ease of use compared to some enterprise competitors
Unique Value: Offers a powerful, AI-driven customer success solution that is seamlessly integrated with the Freshworks suite of business tools.
🎯 Use Cases (5)
✅ Best For
- Mid-market B2B companies
- Users of the Freshworks product suite
- Scaling customer success teams
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies needing very deep, custom integrations outside the Freshworks ecosystem
🏆 Alternatives
Provides a native, unified experience for companies already using other Freshworks products, simplifying data integration and workflows.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
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