Freshchat
Modern Messaging for Sales and Customer Engagement Teams.
Overview
Freshchat, part of the Freshworks suite, is a modern messaging platform that enables businesses to engage with their customers across their website, mobile app, and social media. It offers a suite of tools for live chat, chatbots, and campaign management. Freshchat is designed for sales, marketing, and support teams that want to have real-time conversations with their customers.
✨ Key Features
- Live Chat
- AI-powered Chatbots
- Campaigns (In-App Messages)
- Visitor Intel
- Multi-channel Messaging (WhatsApp, Facebook Messenger, etc.)
- Co-browsing
🎯 Key Differentiators
- Part of the comprehensive Freshworks ecosystem.
- User-friendly interface.
- Affordable pricing.
Unique Value: Freshchat helps you engage with your customers and prospects in real-time, leading to more sales and happier customers.
🎯 Use Cases (3)
✅ Best For
- Engaging website visitors to generate leads and book meetings.
- Providing instant support to customers through live chat.
- Automating conversations with AI-powered chatbots.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Complex, multi-channel marketing automation.
- In-depth product analytics.
🏆 Alternatives
Freshchat offers a more integrated solution for businesses already using the Freshworks suite, and is often more affordable than standalone messaging platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
Free tier: Up to 100 contacts.
📊 Market Info
Customers: 50000+
🔄 Similar Tools in Behavior-Triggered Messages
Intercom
Intercom is a customer communications platform that enables businesses to communicate with their cus...
Customer.io
Customer.io is a customer engagement platform that enables you to send automated messages across mul...
Braze
Braze is a comprehensive customer engagement platform that powers personalized, cross-channel messag...
OneSignal
OneSignal is a customer engagement platform that provides mobile push, web push, email, SMS, and in-...
Pendo
Pendo is a product experience platform that provides user analytics, in-app guidance, and user feedb...
Appcues
Appcues is a product-led growth platform that helps you create beautiful in-app experiences, without...