Feedtrail
Real-Time Patient & Employee Experience.
Overview
Feedtrail focuses on collecting immediate, in-the-moment feedback from patients and staff through SMS and other digital channels. This allows for rapid service recovery and gives leaders a real-time pulse on the quality of care and the workplace environment, enabling quick, data-driven improvements.
✨ Key Features
- Real-time, point-of-care feedback collection
- Multichannel delivery (SMS, email, QR codes)
- Service recovery alerts and workflows
- Role-based dashboards and analytics
- Text analytics and sentiment analysis
- Employee experience feedback
🎯 Key Differentiators
- Strong focus on real-time, in-the-moment feedback
- Simplicity and ease of use for both patients and staff
- Emphasis on immediate actionability and service recovery
Unique Value: Empowers healthcare organizations to address patient concerns in real-time, turning negative experiences into positive ones before the patient leaves the facility.
🎯 Use Cases (5)
✅ Best For
- Capturing feedback at the point of care to enable immediate service recovery by frontline managers.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations needing a tool for regulatory CAHPS surveys and national benchmarking.
🏆 Alternatives
More focused on the immediacy and actionability of feedback at the point of care, rather than retrospective analysis.
💻 Platforms
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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