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Customer Thermometer

Immediate customer feedback at your fingertips.

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Overview

Customer Thermometer is a survey tool that allows businesses to embed one-click surveys into their emails and get real-time, identifiable feedback from customers. It is designed to be simple and engaging, leading to high response rates and providing businesses with actionable insights to improve customer satisfaction.

✨ Key Features

  • One-Click Email-Embedded Surveys
  • CSAT and NPS Surveys
  • Real-Time Feedback and Reporting
  • Customizable Survey Icons and Questions
  • Leaderboards and Agent Reporting
  • Closed Loop Feedback Management

🎯 Key Differentiators

  • Simplicity and ease of use for both businesses and customers
  • High survey response rates
  • Wide range of integrations with various platforms

Unique Value: Customer Thermometer provides a frictionless way to gather a high volume of customer feedback, enabling businesses to quickly identify and address issues and improve customer satisfaction.

🎯 Use Cases (4)

Gathering feedback on customer support interactions Measuring customer satisfaction with products or services Monitoring employee performance based on customer feedback Improving customer retention and loyalty

✅ Best For

  • Achieving high response rates for customer feedback surveys

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Organizations that require long, complex surveys

🏆 Alternatives

SmileBack Crewhu SimpleSat

Its simplicity and focus on one-click surveys often lead to higher response rates compared to more traditional survey methods.

💻 Platforms

Web

🔌 Integrations

Zendesk Salesforce ConnectWise ServiceNow Outlook Slack Microsoft Teams

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (NA tier)

🔒 Compliance & Security

✓ GDPR

💰 Pricing

Contact for pricing
Free Tier Available

✓ 14-day free trial

Free tier: NA

📊 Market Info

Customers: 10000+

Visit Customer Thermometer Website →