Client Heartbeat
NA
Overview
Client Heartbeat is a customer feedback tool that helps businesses measure and improve customer satisfaction. It allows users to create and send surveys, track feedback over time, and identify at-risk customers. The platform also provides benchmarks to compare performance against industry averages.
✨ Key Features
- Customer Satisfaction Surveys
- Net Promoter Score (NPS) Surveys
- Feedback Tracking and Analysis
- At-Risk Customer Identification
- Industry Benchmarking
- Testimonial Generation
🎯 Key Differentiators
- Industry benchmarking data
- Focus on identifying at-risk customers
- Testimonial generation feature
Unique Value: Client Heartbeat helps businesses not only measure customer satisfaction but also understand how they compare to their industry and proactively identify customers who are at risk of churning.
🎯 Use Cases (4)
✅ Best For
- Helping businesses to proactively manage customer relationships
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations that do not have a need for regular customer feedback
🏆 Alternatives
Its benchmarking feature provides a unique perspective that allows businesses to gauge their performance against their peers, which is not a common feature in other feedback tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Dedicated Support (NA tier)
💰 Pricing
✓ 14-day free trial
Free tier: NA
📊 Market Info
Customers: NA
🔄 Similar Tools in vCIO Software
vCIOToolbox
Account management and advisory platform for MSPs and MSSPs....
ScalePad Lifecycle Insights
A vCIO and QBR platform for MSPs that automates reporting, budgeting, and risk assessments....
CloudRadial
A unified client portal for MSPs....
Zomentum
A sales acceleration platform for IT channel partners, MSPs, and SaaS vendors....
Propel Your MSP
An IT roadmap and vCIO software for MSPs....
vCIO Hero
A QBR-focused virtual CIO platform for MSPs....